RMA 4897 Envysion | TrinWare Custom Technology Solutions

ENV2002 System Repair and Part Replacement RMA Request

TrinWare Terms and Conditions

Customer Name

Customer #

Contact Name

Contact Phone #

Contact Email

Support Request Type

System Repair Request
Part Replacement RMA Request

ENV Case Number

MFG ID (The Invoice # is helpful, but optional)

TrinWare System Serial # Date, Invoice Date, or In Service Date

Motherboard MAC Address (ENV2002 Format 36-bo-d5-63-c2-26)

Customer Purchase Order #

System Repair Problem Description (If required for diagnosis, the TrinWare Support Team will contact you regarding user credentials)

File Upload

Click or drag files to this area to upload. You can upload up to 10 files.

System Repair Requirements: IN ORDER TO FACILITATE REPAIRS system specific items such as drivers, software, manuals, notebook batteries, AC adapters and any other system hardware accessories are required. Failure to provide required items may cause a delay in the repair. Below, please list the items included:

Has ALL the data and information on this system been backed up to an external source other than this computer and/or its storage drive?

Yes
No

Can TrinWare FORMAT the storage drive, removing all data, and re-install the operating system if diagnosis deems appropriate?

Yes
No

TrinWare will NOT be responsible for any data, software, licenses or other information that is contained within the hard drives of any and all systems being repaired. I understand and release TrinWare of any and all liability and/or responsibility for data, software, licenses or other information which may be lost in the repair of computers, servers, notebooks or systems. Additionally, repairs OUTSIDE OF WARRANTY will be charged $95 per hour with a 1 hour minimum. We will contact you for charges for more than the first hour. Please acknowledge by signing below. Please provide the First and Last name of the individual signing

First

Last

System Repair Return Ship Method

LTL/Freight Carrier to Wesco
Will Call Pickup
Fedex Ground
Blind - Fedex Ground

Ship To Company Name

Ship to Contact

First

Last

Ship to Contact Phone #

Ship to Contact Email

Ship to Address:

Address Line 1

Address Line 2

City

State

Zip Code

Blind Ship To Company Name:

Blind Ship to Contact:

First

Last

Blind Ship to Contact Phone #

Blind Ship to Contact Email:

Blind Ship to Address:

Address Line 1

Address Line 2

City

State

Zip Code

Part Replacement RMA Request

All returned product must have an RMA number. NO CASH REFUNDS. Exchanges or repairs only. Generally, RMA numbers will be issued within 48 hours. The RMA form must be completed in it's entirety. Please provide a detailed explanation for your return. If an item is defective, please state the specific reason. (i.e. provide more specific information than DOA if possible) All returned items are subject to functional testing before credit is issued. All custom labels, adhesives and markings on products must be removed before they are returned, or return may be rejected. All defective items must be returned to TrinWare in the original shipping carton complete with all manuals, documentation, hardware and software. Do not ship items to TrinWare freight collect or without a completed RMA number. A copy of the original invoice is required for all RMAs. Cross ship advanced replacement products must be returned to TrinWare within 15 days. In addition, cross ship product must be returned in it's original packaging including manuals, cables, drivers, accessories, etc. CREDIT WILL NOT be issued if cross ship product is returned incomplete. ALL * FIELDS MUST BE COMPLETED TO REQUEST AN RMA.

TrinWare Invoice #

TrinWare Invoice Date

TrinWare Part #

Serial #

Problem Description

File Upload

Click or drag a file to this area to upload.

Replacement Method

Advance Replace (applicable terms apply based on availability)
Repair or Replace (TrinWare will ship the repaired item or replace the item upon receipt of the defective item and availability)

Ship Method/Return Ship Method

Will Call Pickup
Fedex Ground
Blind - Fedex Ground

Ship To Company Name:

Ship to Contact:

First

Last

Ship to Contact Phone #

Ship to Contact Email:

Ship to Address:

Address Line 1

Address Line 2

City

State

Zip Code

Blind Ship To Company Name:

Blind Ship to Contact:

First

Last

Blind Ship to Contact Phone #

Blind Ship to Contact Email:

Blind Ship to Address:

Address Line 1

Address Line 2

City

State

Zip Code

Please fill the form out below to submit a request for a System Repair or Part replacement RMA

ENV2002 System Repair and Part Replacement RMA Request

Part Replacement RMA Request

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